Code of Ethics


ASA's Code of Ethics

To peform high quality repair service at a fair and just price.

To use only proven merchandise of high quality distributed by reputable firms.

To employ the best skilled technicians obtainable.

To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

To have a sense of personal obligation to each customer.

To promote good will between the motorist and members of the association.

To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

To offer the customer a price estimate for work to be performed.

To furnish or post copies of any warranties covering parts or services.

To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

To notify the customer if appointments or completion promises cannot be kept.

To maintain customer service records for one year or more.

To exercise reasonable care for the customer's property while in our possession.

To maintain a system for fair settlement of customer's complaints.

To cooperate with established consumer complaint mediation activities.

To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

To uphold the integrity of all members of the Automotive Service Association.

SOURCE: http://www.asashop.org/about/ethics.htm

 

 

About Company

Advanced Service Auto is a family-owned automotive repair shop serving customers throughout Utah since 2006.

Our goal is to keep your vehicle running properly and meeting your needs for as long as you desire to own it. We strive to do this with personalized maintenance planning, service reminders and regular communication.

We work on all makes & models and specialize in European models with proper tooling, equipment, knowledge and experience.

 

West Valley's
European Specialists

BMW

MINI

Volkswagen

Audi

Volvo

Mercedes Benz

Porsche

Jaguar / Landrover

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